So, Lisa's return flight from the UK has been delyaed from 6:00 until 10:00 p.m. BDT. I logged into aa.com to set up a flight status notification for her departure but can't because the service only allows you to set up notifications for flights that have not departed yet. And even though the system is smart enough to tell me the flight is massively delayed, the notification system is too dumb to understand that the flight hasn't departed yet.

Argh.