Apparently, someone at AMEX has gotten the idea that their paperless billing was too easy. Instead of being able to pull up a statement online in HTML, they are switching to only allowing PDF downloads of statements. I don't really have anything against PDF, except that it kills the utility of being able to log on and check out my bill online. Instead I'd have to log on, click around, download the PDF, and then wait for Adobe's ever-more-bloated Acrobat Reader to fire up.

Ok, perhaps I do have something against PDF.

In any event, I assume that this was a cost cutting measure for AMEX. Instead, at least in my single solitary case, it's going to cost them more since I declined to continue receiving paperless billing.

Petty, petty, petty I know it's the only way you catch the attention of beancounters. Logic certainly doesn't work.